Tiger Moon Media LLC
Returns and problems
Before any purchase
This storefront saves requests only. You can ask to correct or withdraw an unconfirmed request by contacting [email protected] with your reference. That is different from returning goods after a separately agreed purchase. There is no payment to reverse at the request stage.
Change of mind
Do not assume a discretionary return window, free return label or no-questions-asked guarantee. Obtain any proposed voluntary return conditions before committing to a purchase, including eligibility, notification, postage responsibility and the refund process. This page does not reduce mandatory rights that apply to a particular sale.
Wrong, damaged or faulty items
Contact us promptly with your reference, item SKU, a plain description of the problem and, if useful, product-only photographs. Keep packaging and avoid further use if safety is uncertain. A defect or misdelivery complaint is separate from a change-of-mind request; applicable remedies depend on the facts and governing law.
Do not ship to an unconfirmed address
The registered business address is not a verified returns facility. Wait for an item-specific return destination and instructions before sending anything. No carrier, collection service, restocking fee, refund deadline or prepaid label is invented here. Agree the appropriate remedy and logistics in writing.
Consumer information
For general online shopping guidance, see the US Federal Trade Commission at consumer.ftc.gov/articles/online-shopping. Specific rights can vary by state and transaction. Ask us for the terms that apply to the confirmed item before commitment, and seek independent advice if needed.